Policies
-
PLEASE NOTE: NO ELEVATOR ON PROPERTY.
Check In Time: 3:00 PM
Check Out Time: 11:00 AM
Late check-ins need to make arrangements prior on the day of arrival. Office hours are 8:00AM to 8:00PM.
Same day reservations after 8:00PM local hotel time will not be honored.
Cancellation Policy (3) days before check-in
We have a (3) day cancellation policy, to cancel or change your reservation days please let us know at least 72 hours before your arrival date, otherwise you will be charged for the first nights stay including taxes and fees.Holiday Cancellation Policy (7) days before check-in
Holiday reservations require a seven (7) day advance notice to cancel reservations. If cancellation is received within the seven (7) days, guest will be charged for the first nights stay including taxes and fees.Smoking Policy
All rooms are NON Smoking. There is no smoking in the rooms and on the balconies. There will be a $250 cleaning charge for rooms with smoke odor or room damages.Overflow Tub Policy
Over flow tubs will result in a $250 fee plus cost of restoration damages.ITEMS REMOVED FROM ROOM(S): You will be financially responsible for items removed from rooms, i.e., Bottle Openers, Glasses, Alarm Clocks, Ice Buckets, Towels, Hair Dryers, etc…
The Wharf Master's Inn is NOT responsible for Guest’s property left in room(s) or vehicle(s).
Pet Policy
Pets are welcome in designated pet friendly rooms, extra charges apply. (Maximum weight 30lbs and under).Rate Policy
Rates are for double occupancy, up to one extra person is allowed (extra person fees apply, no charge for children 5 years and under). Room tax is additional to quoted rates. Reservations may be secured by deposit of first night's room rate.
Reservations not canceled with a 72 hour notice do incur a penalty fee of the first night's rate plus taxes and fees. This does include no shows. All Major Holidays require a deposit equaling the first night's stay. The remaining balance shall be due upon check-in. Holiday reservations require a 7 day cancellation notice. Reservations cancelled within the 7 day time frame will be charged for the first night's stay including tax. -
Your health, safety and well being are forefront in our minds as we navigate these unusual times. We truly live in a magnificent place where we treasure our wild open spaces and welcome visitors to share in our experience. Due to the rural nature of the Mendocino Coast, we must do everything we can to protect out little slice of heaven by cooperating with Mendocino County's Health Department COVID-19 mitigation orders and follow the guidance of the CDC.
We will be following these guidelines set out carefully by our County Health officer to be able to continue offering our guests the rest and relaxation they deserve. The guidelines are as follows:
All customers are asked to cancel travel plans should they feel symptoms of illness including, but not limited to: a fever over 100 degrees, cough, shortness of breath, chills, muscle pain, chest pressure/pain, severe headache, sore throat and new loss of taste or smell, or having known contact with a COVID-19 infected person in the last two weeks.
For your convenience, we provide hand sanitizer & face masks in our lobby.
In the mornings 8am to 10am. In our lobby, we provide self-serve coffee, tea, and some light snacks to start your day.
Housekeeping Services at this time is by request, and not provided daily. For extended stay guests, we do a room refresher - take the garbage out, replace wet towels, and perform a quick sweep of the room.
Should a guest become sick during their stay you are asked to notify hotel management for guidance and safe return to your place of residence and/or local hospital. We request notification of positive COVID-19 diagnosis to properly perform "contact tracing" even if a COVID-19 positive test is performed within two weeks of departure from the Coast.
We wish to assure you that every precaution has been taken to insure that your room, the hotel's lobby and all high touch surface areas are being cleaned with CDC approved cleaning agents with an increased frequency and staff have been re-trained on this protocol to ensure that you have the cleanest, safest experience staying with us.
We will continue to put your health and well-being first and foremost in our thoughts and thank you for your cooperation in these difficult times.
-
Clean, well behaved, vaccinated, flea & tick treated Pet(s) weighing 30lbs or less are welcome to stay in our pet-friendly suites.
$35 per Pet - per night ( $70 max / per pet / per week)
2 Pet maximum per room
A local adventure guide, waste bags, bowl & paws towel are included with your fur baby’s stay.
The WMI Pet Etiquette
Do NOT leave your Pet(s) in your room unattended.
Please take your Pet out for a walk during housekeeping service.
For their safety and the safety of guests, all dogs must be on a leash on The WMI grounds. Wild animals do roam the area.
We expect that dogs will not disturb other guests by barking or whining on the premises.
Waste pick up is required. There is a special pet disposal for waste.
Owners are accepting full responsibility for financial damage caused by the Pet. (Examples: Chewing of furniture/architectural structures, ruining of carpets by mud/soiling/chewing, destroying of linens or towels) If damage occurs, owner assume full responsibility for damage caused by their dog(s) Damage fees up to $250
We ask you to bring your pet’s favorite bedding, any fur on The WMI linens will result in a $250 deep cleaning fee.
Wharf Masters will supply special towels for our furry friend’s paws. If our bathroom towels are used, there will be an additional charge incurred of $15 per towel. To avoid charges, please notify a staff member that more towels are needed, and we will be happy to assist.
Wet feet and coats must be wiped before entry into the suite.
If your dog takes an unexpected swim in the ocean, or dives into some mud or sand, don’t worry, we would be happy to show you where the hose is if you need it. (Your fur baby would not be the first!) Please do not use the bath tub to clean your pet as a deep cleaning fee of $250 will apply.
Pets are not permitted in dining areas.
Guests that do not register their dog or guests that bring non-approved pets into a guest room, will be charged $250.
SERVICE PETS
Please notify us if you have a service dog for these facilities and we will be happy to make accommodations for overnight stays, dining and common areas. Please supply the inn with “service dog certification papers” and notify a staff member prior to arrival. There will not be a fee applied for a service dog, please advise guest services. All rooms do not accept service dogs, due to allergies some guests might have.
-
Service dogs are welcome when accompanied by a certified and registered owner. Please note: Pet owners must keep their dog on a leash and within their control at all times. Owners are responsible for any damage caused by their dog to the room and will be asked to remove the dog in the event it is disruptive to our other guests.
When booking your reservation, please remember to state that you are bringing your service dog. Guests that do not register their dog or guests that bring non-registered dog into a guest room will be charged $250.00!
* Well behaved service dogs allowed
* Do NOT leave your service dog in your room unattended
* Please take your service dog for a walk while we clean your room
* Service dogs must be on a leash while you are on the Wharf Master's property
All guest who bring their service dog to Wharf Master's assume full responsibility for damage caused by their dog.
Damage Fees $250.00
-
Effective date: November 29, 2019
Wharf Master's Inn ("us", "we", or "our") operates the https://wharfmasters.com website (hereinafter referred to as the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Policies and Terms, accessible from https://wharfmasters.com.
-------------------------------------------
DEFINTIONS
Service
Service is the https://wharfmasters.com website operated by Wharf Master's Inn.Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).Cookies
Cookies are small files stored on your device (computer or mobile device).Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.-------------------------------------------
INFORMATION COLLECTION & USE
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
-------------------------
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the un-subscribe link or the instructions provided in any email we send.
-------------------------
Usage Data
We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
*******************************
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies.
We use Session Cookies to operate our Service.Preference Cookies.
We use Preference Cookies to remember your preferences and various settings.Security Cookies.
We use Security Cookies for security purposes.-------------------------
Use of Data
Wharf Master's Inn uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.
-------------------------
Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
If you are from the European Economic Area (EEA), Wharf Master's Inn legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Wharf Master's Inn may process your Personal Data because:
We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it is not overridden by your rights
For payment processing purposes
To comply with the law
-------------------------
Retention of Data
Wharf Master's Inn will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
Wharf Master's Inn will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
-------------------------
Transfer of Data
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Wharf Master's Inn will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
-------------------------
DISCLOSURE OF DATA
Disclosure for Law Enforcement
Under certain circumstances, Wharf Master's Inn may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
-------------------------
Legal Requirements
Wharf Master's Inn may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Wharf Master’s Inn
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
-------------------------
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on "Do Not Track" Signals under the California Online Protection Act (CalOPPA)
--------------------------------------------------------------------------------------------------------------------------
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
-------------------------
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. North Cliff Hotel aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Wharf Master’s Inn relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
-------------------------
Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
-------------------------
Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
SlimCD. Their Privacy Policy can be viewed here.
-------------------------
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
-------------------------
Children's Privacy
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
-------------------------
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
-------------------------
Contact Us
If you have any questions about this Privacy Policy, please contact us by visiting this page.